Frequently Asked
Questions

To begin, simply sign up and subscribe by clicking HERE. Once you have completed the sign-up process, our team will promptly contact you to arrange a 30-minute introduction session with your coach. This will allow you to get started on your journey toward personal growth and well-being.

During a 30-minute session, clients can have a live text conversation with their coach. RingCentral's feature shows when the coach is typing, ensuring an attentive and uninterrupted texting experience similar to a phone call. This option is particularly popular among clients with Social Anxiety and General Anxiety, as it allows them to build a connection with their coach.

The program includes two live coaching sessions per month (30 minutes each) conducted via phone, text, or video. You will also have ongoing communication with your coach through text or email messages at least three times a week, with responses guaranteed within 24 hours. Additionally, you will receive comprehensive resources such as worksheets, YouTube video recommendations, and book suggestions to support your growth outside of coaching sessions. The program also provides community connections, offering referrals to community agencies and services that can further support your wellness journey.

Investing in your well-being through the Journey to Wellness Program can lead to various long-term benefits, including reduced stress and anxiety, improved mood and emotional regulation, enhanced resilience and adaptability, greater self-awareness and self-compassion, stronger relationships and interpersonal skills, increased productivity and motivation, and overall improvement in physical health and well-being.

You can access the Journey to Wellness Program for just a $50 per month subscription, allowing you to invest in your mental health at an affordable price. We believe that taking charge of your mental health shouldn't be a financial burden.

Our coaches at Insight Therapy Solutions bring expertise in the field of Social Work and utilize a combination of media, education, and peer counseling to support clients facing various challenges. It's important to note that our coaching approach does not involve diagnosing clients. Instead, we focus on providing coping skills, emotional support, and education tailored to the client's specific situation. Our aim is to empower individuals to navigate their current experiences and address present issues effectively, without delving deeply into their personal history.

The first step is up to you. Give our office a call at 888-409-8976, so we can get the basic facts, including your name and insurance information. During that initial call, we will set you up for an initial assessment at a time that is convenient for you. We typically have appointments available within 48 hours, and sometimes we can even get you in that same day!

At your scheduled time, you will meet your therapist via our teletherapy platform. She or he will ask you questions about yourself in order to get to know you and to find out what your needs are. During that time, you will both start to get an idea of what your treatment is going to look like, and how long it is expected to last. Most importantly, you should get a feel for whether or not the therapeutic relationship is going to be a good fit. At the end of the appointment, your therapist will schedule your following visit at a time that works best for you. This initial appointment should last about an hour.

No one can tell you exactly what your therapy process will be like, but you and your therapist together will establish goals for your therapy and determine the steps you will take to get there. Whether in individual, group, or family therapy, your relationship with your therapist is a confidential one. The therapeutic process - how you share your feelings and experiences - is considered to be just as important as the specific issues or concerns you share in therapy. On the whole, you can expect that your therapist will be someone who supports you, listens attentively, models a healthy and positive relationship experience, gives you appropriate feedback, and follows ethical guidelines. Good therapy should be tailored to you and your experiences. Therapy is not a one size fits all process.

Absolutely! It takes A LOT of courage to go to therapy, because you will have to confront issues that are hard to deal with. The good news is that just getting it all out there makes these things easier to deal with. Therapy is hard work, but it is well worth the effort.

Insurance covers therapy the same way they cover your visits to the doctor's office. If you prefer not to use your insurance, our cash price is $150 for the initial assessment, and $100-$125 for each session thereafter, depending on which therapist you are seeing.

No. Only licensed medical doctors, such as psychiatrists, can prescribe medications. However, she or he may recommend that medication could be helpful for you and give you a referral to an appropriate psychiatrist. This referral will take into account your particular needs.

Psychiatrists normally do not do "talk therapy," and a session with a psychiatrist is likely to last less than 15 minutes. The goal of most psychiatry sessions is to monitor your medication and make adjustments as necessary. This is very different than what is accomplished during a traditional therapy session, which normally lasts about 55 minutes at our clinic. Studies show that while medication alone, and therapy alone, can both be very beneficial, the best results are seen when the two are combined. This is why we work hand in hand with the most accomplished psychiatrists to bring you individualized, wrap-around services.

Therapists have very strong ethical and legal obligations to keep your private information confidential. This includes everything you share with your therapist and everything contained in your client file. There are very limited exceptions to this:

• Therapists may disclose private information without consent in order to protect the client or the public from serious harm - if, for example, a client discusses plans to attempt suicide or harm another person.
• Therapists are required to report ongoing domestic violence and abuse or neglect of children, the elderly, or people with disabilities. (However, if an adult discloses that he or she was abused as a child, the therapist typically isn't bound to report that abuse, unless there are other children continuing to be abused.)
• Therapists are required to release information if they receive a court order. That might happen if a person's mental health came into or question during legal proceedings.

To get started, give Insight Therapy Solutions a call or fill out our simple online appointment request form! We will happily answer your questions and schedule your appointment time. Our caring counselors are always happy to help you, so please don't hesitate to reach out. Do you have a specific counselor in mind who you would like to work with? Let a team member know when you contact us. We are more than happy to explain how to download the appropriate telehealth software and get you set up for an online appointment!

Verification of identity: Requesting identification helps ensure that the patient is who they claim to be. It helps prevent identity theft, fraud, and the misuse of medical services.

• Patient safety: Verifying a patient's identity helps ensure that the correct medical records and history are associated with the right person. This is crucial for accurate diagnosis, treatment, and medication administration.
• Legal and regulatory compliance: Many countries have laws and regulations in place to protect patient privacy and safeguard personal health information. Proper identification helps medical practices comply with these legal requirements, such as the Health Insurance Portability and Accountability Act (HIPAA) in the United States.
• Billing and insurance purposes: Identifying patients accurately is essential for proper billing and insurance claim processing. It helps prevent errors, such as submitting claims for the wrong individuals or incorrect services, which can lead to payment delays and financial complications.
• Emergency situations: In emergency scenarios, where a patient may be incapacitated or unable to communicate, having proper identification can provide vital information for healthcare providers, ensuring appropriate and timely care. Overall, asking for identification is a standard procedure that helps protect patients, maintain data integrity, comply with legal requirements, and ensure effective medical care delivery.

We typically process billing through insurance, self-pay/cash-pay. Our team is here to guide you through the details and answer any questions you may have.

We accept a range of insurance plans. To verify coverage, our team can assist you in checking your insurance details, including copays, deductibles, and covered services.

Yes, you can typically use your HSA or FSA for therapy expenses. Please check with your plan provider for specific details.

Our self-pay rates vary, and we are committed to making therapy accessible. Please reach out to our billing team for specific pricing and to discuss any sliding scale options that may be available.

We accept various payment methods, including credit cards and electronic funds transfers.

If a claim is denied, our billing experts will work closely with you to identify the reason and take the necessary steps to address it. This may involve appealing the denial or exploring alternative solutions.

Absolutely. We prioritize the confidentiality of your therapy information and billing details. Our systems comply with all relevant privacy and security standards.

Yes, we understand that circumstances may vary. Our billing team can discuss setting up a payment plan or explore potential financial assistance options based on your individual needs.

You can reach our billing department at 702-685-0877 (Ext 104 for Insurance Questions and Ext 109 for Client Payment Questions). We are here to assist you and answer any questions you may have regarding your account or billing matters.

Yes, we offer telehealth services. Billing for virtual therapy sessions is typically processed similarly to in-person sessions.

To verify insurance, we may need your policy details and personal information. Verification times vary, but our team strives to complete the process promptly and keep you informed.

We understand that unforeseen circumstances may arise. Please refer to our cancellation policy for details on any associated fees, and feel free to discuss any concerns with our billing team.

If you have dual insurance coverage, we can assist in coordinating benefits to maximize your coverage. Please provide details of both insurance plans, and our team will guide you through the process.

Absolutely. You can request a statement of services for tax purposes from our billing department. We'll provide a detailed breakdown of services received during the specified period.

If your insurance changes, please notify our Billing or Front-desk team promptly. We'll guide you through the process of updating your information to ensure accurate billing.

Yes, we understand that financial situations may change. Please contact our billing team to discuss potential financial assistance programs and the application process.

Yes, you can inquire about pre-payment options with our billing team.

Fees for therapy services may vary based on factors such as the therapist's experience and specific services offered. Our billing or frontdesk team can provide details on fee structures and any variations.

If you identify an error, please contact our billing department immediately. We'll investigate the matter and take the necessary steps to address any discrepancies.

Absolutely. You can request a detailed breakdown of charges from our billing team. Statements are typically generated monthly, but we can adjust this based on your preferences.

Insurance coverage limits vary. Our billing team can help you understand your specific policy, including any session limits, and assist in exploring additional options if needed.

Certainly. You can update your billing preferences by contacting our billing department. We can accommodate changes to your preferred payment method and statement delivery options.

If you encounter a dispute with your insurance company, our billing team can assist by providing the necessary documentation and supporting you throughout the resolution process.

Yes, you can request a cost estimate before scheduling in fact we do this practice with all of our clients before their 1st appointment. While we strive for accuracy, the final costs may depend on various factors. Our billing team will provide the most precise estimate based on available information with your insurance.

Billing processes for minors may involve additional considerations. Parents or legal guardians may need to provide specific information; our front-desk team can guide you through the necessary steps.

Certainly. You can request a summary of your account activity or outstanding balances at any time from our billing department. We can provide this information through e-mail.

Our Billing team will assist you in this by contacting your insurance However you may reach your insurance covers therapy is to contacting your insurance company directly and asking about your mental health benefits. You can also check your insurance card or online account for information on copays, deductibles, and in-network providers. Some insurance companies may require you to get a referral from your primary care physician or obtain prior authorization before starting therapy.

If you have a high deductible or no insurance coverage, you select a Cash-pay option.

We take the security of your information seriously. We employ advanced security measures, including encryption and access controls, to protect your personal and health information from unauthorized access, disclosure, or misuse.

Yes, we use secure payment processing services that comply with industry standards for safeguarding financial information. Your payment details are encrypted and securely transmitted.

We have implemented robust security protocols to prevent data breaches. Our systems are regularly monitored for vulnerabilities, and we conduct security audits and employee training to ensure data protection.

We only share your data with healthcare providers and third-party service providers as necessary to provide you with our services. These parties are contractually bound to maintain the confidentiality and security of your information.

You can protect your account by using a strong, unique password and enabling two-factor authentication if available. Never share your login credentials, and log out of your account when not in use.

We only share your data with healthcare providers and third-party service providers as necessary to provide you with our services. These parties are contractually bound to maintain the confidentiality and security of your information.

We collect personal information such as your name, date of birth, contact details, and health information required for providing healthcare services and ensuring your well-being.