FAQ’s
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Frequently Asked Questions
How It Works
How do I get started with Insight Therapy Solutions?
Getting started is easy! Simply click HERE to schedule your 15-minute matchmaking session. During this session, our expert will learn about your needs, goals, and preferences to pair you with the right therapist.
What is a therapist matchmaking session?
Our therapist matchmaking session is a personalized 15-minute consultation designed to connect clients with a therapist who aligns with their needs, personality, and preferences. It goes beyond matching based on specialties to ensure a strong connection and compatibility.
How does online therapy compare to traditional therapy?
Online therapy offers the same quality of care as traditional therapy but with added benefits like flexibility, reduced travel time, and the ability to receive support from the comfort of your home.
What approaches and technique do the coaches use to support me without diagnosing?
Our coaches at Insight Therapy Solutions bring expertise in the field of Social Work and utilize a combination of media, education, and peer counseling to support clients facing various challenges. It’s important to note that our coaching approach does not involve diagnosing clients. Instead, we focus on providing coping skills, emotional support, and education tailored to the client’s specific situation. Our aim is to empower individuals to navigate their current experiences and address present issues effectively, without delving deeply into their personal history.
Services Offered
How do I get started?
The first step is up to you. Give our office a call at 888-409-8976, so we can get the basic facts, including your name and insurance information. During that initial call, we will set you up for an initial assessment at a time that is convenient for you. We typically have appointments available within 48 hours, and sometimes we can even get you in that same day!
What happens at the initial assessment?
At your scheduled time, you will meet your therapist via our teletherapy platform. She or he will ask you questions about yourself in order to get to know you and to find out what your needs are. During that time, you will both start to get an idea of what your treatment is going to look like, and how long it is expected to last. Most importantly, you should get a feel for whether or not the therapeutic relationship is going to be a good fit. At the end of the appointment, your therapist will schedule your following visit at a time that works best for you. This initial appointment should last about an hour.
What does therapy look like?
No one can tell you exactly what your therapy process will be like, but you and your therapist together will establish goals for your therapy and determine the steps you will take to get there. Whether in individual, group, or family therapy, your relationship with your therapist is a confidential one. The therapeutic process – how you share your feelings and experiences – is considered to be just as important as the specific issues or concerns you share in therapy. On the whole, you can expect that your therapist will be someone who supports you, listens attentively, models a healthy and positive relationship experience, gives you appropriate feedback, and follows ethical guidelines. Good therapy should be tailored to you and your experiences. Therapy is not a one size fits all process.
The thought of therapy makes me nervous and uncomfortable. Is that normal?
Absolutely! It takes A LOT of courage to go to therapy, because you will have to confront issues that are hard to deal with. The good news is that just getting it all out there makes these things easier to deal with. Therapy is hard work, but it is well worth the effort.
How much does therapy cost?
Insurance covers therapy the same way they cover your visits to the doctor’s office. If you prefer not to use your insurance, our cash price is $150 for the initial assessment, and $100-$125 for each session thereafter, depending on which therapist you are seeing.
Will my therapist prescribe me medication?
No. Only licensed medical doctors, such as psychiatrists, can prescribe medications. However, she or he may recommend that medication could be helpful for you and give you a referral to an appropriate psychiatrist. This referral will take into account your particular needs.
Do I need a psychiatrist and a therapist? Why not just go to a psychiatrist?
Psychiatrists normally do not do “talk therapy,” and a session with a psychiatrist is likely to last less than 15 minutes. The goal of most psychiatry sessions is to monitor your medication and make adjustments as necessary. This is very different than what is accomplished during a traditional therapy session, which normally lasts about 55 minutes at our clinic. Studies show that while medication alone, and therapy alone, can both be very beneficial, the best results are seen when the two are combined. This is why we work hand in hand with the most accomplished psychiatrists to bring you individualized, wrap-around services.
Will the things I discuss with my therapist be confidential?
Therapists have very strong ethical and legal obligations to keep your private information confidential. This includes everything you share with your therapist and everything contained in your client file. There are very limited exceptions to this:
- Therapists may disclose private information without consent in order to protect the client or the public from serious harm – if, for example, a client discusses plans to attempt suicide or harm another person.
- Therapists are required to report ongoing domestic violence and abuse or neglect of children, the elderly, or people with disabilities. (However, if an adult discloses that he or she was abused as a child, the therapist typically isn’t bound to report that abuse, unless there are other children continuing to be abused.)
- Therapists are required to release information if they receive a court order. That might happen if a person’s mental health came into or question during legal proceedings.
What if I still have questions?
Why do I need to send my ID?
Verification of identity: Requesting identification helps ensure that the patient is who they claim to be. It helps prevent identity theft, fraud, and the misuse of medical services.
- Patient safety: Verifying a patient’s identity helps ensure that the correct medical records and history are associated with the right person. This is crucial for accurate diagnosis, treatment, and medication administration.
- Legal and regulatory compliance: Many countries have laws and regulations in place to protect patient privacy and safeguard personal health information. Proper identification helps medical practices comply with these legal requirements, such as the Health Insurance Portability and Accountability Act (HIPAA) in the United States.
- Billing and insurance purposes: Identifying patients accurately is essential for proper billing and insurance claim processing. It helps prevent errors, such as submitting claims for the wrong individuals or incorrect services, which can lead to payment delays and financial complications.
- Emergency situations: In emergency scenarios, where a patient may be incapacitated or unable to communicate, having proper identification can provide vital information for healthcare providers, ensuring appropriate and timely care. Overall, asking for identification is a standard procedure that helps protect patients, maintain data integrity, comply with legal requirements, and ensure effective medical care delivery.
Billing & Insurance
How does the billing process work for therapy sessions at Insight Therapy Solutions?
We typically process billing through insurance, self-pay/cash-pay. Our team is here to guide you through the details and answer any questions you may have.
What insurance plans do you accept, and how can I verify my coverage for therapy services?
We accept a range of insurance plans. To verify coverage, our team can assist you in checking your insurance details, including copays, deductibles, and covered services.
Can I use my Health Savings Account (HSA) or Flexible Spending Account (FSA) to cover therapy costs?
Yes, you can typically use your HSA or FSA for therapy expenses. Please check with your plan provider for specific details.
What is the cost for therapy sessions if I choose to self-pay, and are there any sliding scale options available?
Our self-pay rates vary, and we are committed to making therapy accessible. Please reach out to our billing team for specific pricing and to discuss any sliding scale options that may be available.
What payment methods are accepted?
We accept various payment methods, including credit cards and electronic funds transfers.
What happens if my insurance claim is denied, and how can I address this issue?
If a claim is denied, our billing experts will work closely with you to identify the reason and take the necessary steps to address it. This may involve appealing the denial or exploring alternative solutions.
Is my therapy information kept confidential, and how does ITS ensure the privacy of my billing details?
Absolutely. We prioritize the confidentiality of your therapy information and billing details. Our systems comply with all relevant privacy and security standards.
Can I set up a payment plan for outstanding balances, and what options are available for financial assistance?
Yes, we understand that circumstances may vary. Our billing team can discuss setting up a payment plan or explore potential financial assistance options based on your individual needs.
How can I contact the billing department for further assistance or to address specific concerns about my account?
You can reach our billing department at 702-685-0877 (Ext 104 for Insurance Questions and Ext 109 for Client Payment Questions). We are here to assist you and answer any questions you may have regarding your account or billing matters.
Can I use telehealth services, and how does billing work for virtual therapy sessions?
Yes, we offer telehealth services. Billing for virtual therapy sessions is typically processed similarly to in-person sessions.
Are there additional fees for missed or canceled appointments, and what is the cancellation policy at ITS?
We understand that unforeseen circumstances may arise. Please refer to our cancellation policy for details on any associated fees, and feel free to discuss any concerns with our billing team.
How does coordination of benefits work if I have dual insurance coverage?
If you have dual insurance coverage, we can assist in coordinating benefits to maximize your coverage. Please provide details of both insurance plans, and our team will guide you through the process.
Can I request a statement of services for tax purposes, and how can I obtain one?
Absolutely. You can request a statement of services for tax purposes from our billing department. We’ll provide a detailed breakdown of services received during the specified period.
What happens if my insurance changes during the course of therapy, and how should I update my information with ITS?
If your insurance changes, please notify our Billing or Front-desk team promptly. We’ll guide you through the process of updating your information to ensure accurate billing.
Are there financial assistance programs available for individuals experiencing financial hardship, and how can I apply?
Yes, we understand that financial situations may change. Please contact our billing team to discuss potential financial assistance programs and the application process.
Can I pay for multiple sessions in advance?
Yes, you can inquire about pre-payment options with our billing team.
How are fees determined for therapy services, and are they consistent across all therapists at ITS?
Fees for therapy services may vary based on factors such as the therapist’s experience and specific services offered. Our billing or frontdesk team can provide details on fee structures and any variations.
What steps should I take if I believe there is an error in my billing statement or insurance claim?
If you identify an error, please contact our billing department immediately. We’ll investigate the matter and take the necessary steps to address any discrepancies.
Can I receive a detailed explanation of the charges on my billing statement?
Absolutely. You can request a detailed breakdown of charges from our billing team. Statements are typically generated monthly, but we can adjust this based on your preferences.
Can I update my billing preferences, such as changing my preferred payment method or receiving electronic statements?
Certainly. You can update your billing preferences by contacting our billing department. We can accommodate changes to your preferred payment method and statement delivery options.
What happens if I have a dispute with my insurance company regarding a claim, and how can ITS assist in resolving it?
If you encounter a dispute with your insurance company, our billing team can assist by providing the necessary documentation and supporting you throughout the resolution process.
Can I request a cost estimate for therapy services before scheduling an appointment, and how accurate are these estimates?
Yes, you can request a cost estimate before scheduling in fact we do this practice with all of our clients before their 1st appointment. While we strive for accuracy, the final costs may depend on various factors. Our billing team will provide the most precise estimate based on available information with your insurance.
How does the billing process differ for minors, and what information is required from parents or legal guardians?
Billing processes for minors may involve additional considerations. Parents or legal guardians may need to provide specific information; our front-desk team can guide you through the necessary steps.
Can I receive a summary of my account activity or outstanding balances at any time, and how can I access this information?
Certainly. You can request a summary of your account activity or outstanding balances at any time from our billing department. We can provide this information through e-mail.
How do I know if my insurance covers therapy?
Our Billing team will assist you in this by contacting your insurance However you may reach your insurance covers therapy is to contacting your insurance company directly and asking about your mental health benefits. You can also check your insurance card or online account for information on copays, deductibles, and in-network providers. Some insurance companies may require you to get a referral from your primary care physician or obtain prior authorization before starting therapy.
What if my insurance has a high deductible or no insurance coverage?
If you have a high deductible or no insurance coverage, you select a Cash-pay option.
Security
How do you protect my personal and health information?
We take the security of your information seriously. We employ advanced security measures, including encryption and access controls, to protect your personal and health information from unauthorized access, disclosure, or misuse.
Is my online payment information secure?
Yes, we use secure payment processing services that comply with industry standards for safeguarding financial information. Your payment details are encrypted and securely transmitted.
What measures are in place to prevent data breaches?
We have implemented robust security protocols to prevent data breaches. Our systems are regularly monitored for vulnerabilities, and we conduct security audits and employee training to ensure data protection.
Do you share my data with third parties?
We only share your data with healthcare providers and third-party service providers as necessary to provide you with our services. These parties are contractually bound to maintain the confidentiality and security of your information.
How can I protect my account?
You can protect your account by using a strong, unique password and enabling two-factor authentication if available. Never share your login credentials, and log out of your account when not in use.
Do you share my data with third parties?
Privacy
What personal information do you collect?
We collect personal information such as your name, date of birth, contact details, and health information required for providing healthcare services and ensuring your well-being.
How is my health information used?
Your health information is used to provide you with healthcare services, including diagnosis, treatment, and coordination of care. It may also be used for quality improvement and compliance with legal obligations.
Is my health information shared with third parties?
We may share your health information with healthcare providers involved in your treatment and authorized third-party service providers. Your information is shared only as necessary and in compliance with applicable laws such as HIPAA.
Can I access my personal and health information?
Yes, you have the right to access your personal and health information. You can request access and corrections to your records by contacting us.
How long is my data retained?
We retain your data as required by law and for the duration necessary to provide you with healthcare services. Afterward, we securely dispose of or de-identify your information.
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